A pulse check on enterprise cloud computing's net effect on IT jobs

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"Whether they're just buying travel insurance or filing a medical claim or they're a provider trying to get paid or someone in deep trouble, they need to be able to reach us immediately," Reed said.
Leveraging cloud computing was Reed's answer to providing instant service. Seven Corners also found that this shift to cloud for mission critical applications -- from building thecloud-based applications its many customers and partners use, to managing security, to processing chargeback to business users -- required a reordering of IT skills.

"It has completely changed the way we have to staff and manage all this stuff," Reed said. "My guys who used to be just desktop jockeys, they're not desktop jockeys anymore. We have a lot less guys running around carrying broken hardware and more guys looking at screens and analyzing what's going on." For complete story here